{"id":194102,"date":"2022-06-23T07:30:22","date_gmt":"2022-06-23T07:30:22","guid":{"rendered":"https:\/\/cimertex.dev.loudzap.com\/assistance\/"},"modified":"2026-02-26T16:15:51","modified_gmt":"2026-02-26T16:15:51","slug":"assistance","status":"publish","type":"page","link":"https:\/\/cimertex.pt\/en\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"194102\" class=\"elementor elementor-194102 elementor-192203\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-35844be1 elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"35844be1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/cimertex.pt\\\/wp-content\\\/uploads\\\/2026\\\/02\\\/Video-Sav.mp4&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container elementor-hidden-mobile\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77887362\" data-id=\"77887362\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2aa8005a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2aa8005a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-667da1db\" data-id=\"667da1db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13aed736 elementor-widget elementor-widget-text-editor\" data-id=\"13aed736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"107\" data-end=\"367\">At Cimertex, technical support is designed to ensure that your equipment maintains peak performance with minimal downtime. We provide a complete maintenance and repair service, either on-site or at our workshops, with specialized technicians and genuine parts.<\/p><ul><li>Nationwide technical support network<\/li><li>Fast response, wherever and whenever you need it<\/li><li>Multi-brand solutions with guaranteed quality<\/li><li>Commitment to the highest quality and after-sales standards<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38093989 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38093989\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4497bcfe\" data-id=\"4497bcfe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36113bf4 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"36113bf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Available Technical Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-986d026 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"986d026\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-45c55f4\" data-id=\"45c55f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6ef29ba7 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6ef29ba7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"612\" data-end=\"727\"><strong>Field Service<\/strong><br data-start=\"629\" data-end=\"632\" \/>Technical interventions carried out at the customer\u2019s facilities, reducing travel and downtime.<\/p><p data-start=\"729\" data-end=\"866\"><strong data-start=\"729\" data-end=\"754\">Specialized Workshops<\/strong><br data-start=\"754\" data-end=\"757\" \/>Workshops equipped with advanced tools for complete repairs, preventive maintenance, and scheduled overhauls.<\/p><p data-start=\"868\" data-end=\"1019\"><strong data-start=\"868\" data-end=\"909\">Preventive and Corrective Maintenance<\/strong><br data-start=\"909\" data-end=\"912\" \/>Diagnosis, intervention, and failure prevention. Avoid costly breakdowns with planned maintenance programs.<\/p><p data-start=\"868\" data-end=\"1019\">\u00a0<\/p><p data-start=\"868\" data-end=\"1019\"><strong>Maintenance Contracts\u00a0<\/strong><\/p><p>Plans tailored to your operation:<br \/>\u2022 Basic Contract<br \/>\u2022 Contract with Diagnostics<br \/>\u2022 Contract with Online Monitoring<\/p><p data-start=\"1053\" data-end=\"1173\">\u00a0<\/p><p data-start=\"1053\" data-end=\"1173\"><strong>KOWA Program (Komatsu Oil Wear Analysis)<\/strong><\/p><p data-start=\"1226\" data-end=\"1552\">Monitor the condition of your equipment through periodic oil analysis. The KOWA system enables early detection of internal wear. Integrated with the KOMTRAX platform, it allows remote management of data such as fuel consumption, operating hours, engine load, and recorded faults \u2014 for truly preventive and planned maintenance.<\/p><p data-start=\"1226\" data-end=\"1552\">\u00a0<\/p><p data-start=\"1226\" data-end=\"1552\"><strong>UMS Program (Undercarriage Management System)<\/strong><\/p><p data-start=\"1610\" data-end=\"1843\">A system that tracks the wear progression of undercarriage components. Based on regular measurements and operating hours, it allows you to predict replacements and interventions, optimizing maintenance planning and reducing downtime.<\/p><p data-start=\"1610\" data-end=\"1843\">\u00a0<\/p><p data-start=\"1610\" data-end=\"1843\"><strong>Periodic Safety Inspections<\/strong><\/p><p data-start=\"1883\" data-end=\"2124\">Cimertex is certified to perform safety inspections and issue the corresponding Certificates of Proper Functioning, in accordance with Decree-Law no. 50\/2005 of February 25. Ensure your equipment meets all legal and operational requirements.<\/p><p data-start=\"1883\" data-end=\"2124\">\u00a0<\/p><p data-start=\"1883\" data-end=\"2124\"><strong>Technical Training for Customers<\/strong><\/p><p data-start=\"2169\" data-end=\"2448\">Practical and theoretical training for operators and technical teams. Delivered by certified technicians at our facilities or at the customer\u2019s site, these sessions promote proper equipment operation and maintenance, reducing the risk of failures and increasing machine lifespan.<\/p><p data-start=\"2169\" data-end=\"2448\">\u00a0<\/p><p data-start=\"2169\" data-end=\"2448\"><strong>Why Choose Cimertex Service?<\/strong><\/p><ul><li style=\"font-size: 15px; font-style: normal; font-weight: 400;\" data-start=\"2488\" data-end=\"2670\">Availability of Genuine Parts<\/li><li style=\"font-size: 15px; font-style: normal; font-weight: 400;\" data-start=\"2488\" data-end=\"2670\">Detailed Technical Reports<\/li><li style=\"font-size: 15px; font-style: normal; font-weight: 400;\" data-start=\"2488\" data-end=\"2670\">Fast and Flexible Scheduling<\/li><li style=\"font-size: 15px; font-style: normal; font-weight: 400;\" data-start=\"2488\" data-end=\"2670\">Certified Team with Continuous Training<\/li><li style=\"font-size: 15px; font-style: normal; font-weight: 400;\" data-start=\"2488\" data-end=\"2670\">Multi-brand Experience Across Multiple Sectors<\/li><\/ul><p>\u00a0<\/p><p data-start=\"2677\" data-end=\"2702\"><strong>Other Useful Resources<\/strong><\/p><p data-start=\"2704\" data-end=\"2775\"><a href=\"https:\/\/cimertex.pt\/en\/spare-parts\/\">Genuine Parts and Attachments<\/a><br data-start=\"2733\" data-end=\"2736\" \/><a href=\"https:\/\/cimertex.pt\/en\/locations\/\">Contacts<\/a><br data-start=\"2744\" data-end=\"2747\" \/><a href=\"https:\/\/cimertex.pt\/en\/komtrax\/\">KOMTRAX Monitoring Program<\/a><\/p><p data-start=\"2704\" data-end=\"2775\">\u00a0<\/p><p data-start=\"2782\" data-end=\"2808\"><strong>Need Technical Support?<\/strong><\/p><p data-start=\"2810\" data-end=\"2885\">Speak with one of our technicians or schedule a service intervention today.<\/p><p data-start=\"2704\" data-end=\"2775\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3adeed5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3adeed5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2f1d25f\" data-id=\"2f1d25f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3fd60b0 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"3fd60b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Assistance\" aria-label=\"Assistance\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"194102\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"3fd60b0\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Assistance\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"194102\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_2ff08ec elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2ff08ec\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tContact\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_2ff08ec]\" id=\"form-field-field_2ff08ec\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_355354c elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_355354c\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_355354c]\" id=\"form-field-field_355354c\" class=\"elementor-field elementor-size-sm  elementor-field-textual\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Cimertex, technical support is designed to ensure that your equipment maintains peak performance with minimal downtime. We provide a complete maintenance and repair service, either on-site or at our workshops, with specialized technicians and genuine parts. Nationwide technical support network Fast response, wherever and whenever you need it Multi-brand solutions with guaranteed quality Commitment [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-194102","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cimertex.pt\/en\/wp-json\/wp\/v2\/pages\/194102","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cimertex.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cimertex.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cimertex.pt\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cimertex.pt\/en\/wp-json\/wp\/v2\/comments?post=194102"}],"version-history":[{"count":20,"href":"https:\/\/cimertex.pt\/en\/wp-json\/wp\/v2\/pages\/194102\/revisions"}],"predecessor-version":[{"id":203947,"href":"https:\/\/cimertex.pt\/en\/wp-json\/wp\/v2\/pages\/194102\/revisions\/203947"}],"wp:attachment":[{"href":"https:\/\/cimertex.pt\/en\/wp-json\/wp\/v2\/media?parent=194102"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}