At Cimertex, technical support is designed to ensure that your equipment maintains peak performance with minimal downtime. We provide a complete maintenance and repair service, either on-site or at our workshops, with specialized technicians and genuine parts.
- Nationwide technical support network
- Fast response, wherever and whenever you need it
- Multi-brand solutions with guaranteed quality
- Commitment to the highest quality and after-sales standards
Available Technical Services
Field Service
Technical interventions carried out at the customer’s facilities, reducing travel and downtime.
Specialized Workshops
Workshops equipped with advanced tools for complete repairs, preventive maintenance, and scheduled overhauls.
Preventive and Corrective Maintenance
Diagnosis, intervention, and failure prevention. Avoid costly breakdowns with planned maintenance programs.
Maintenance Contracts
Plans tailored to your operation:
• Basic Contract
• Contract with Diagnostics
• Contract with Online Monitoring
KOWA Program (Komatsu Oil Wear Analysis)
Monitor the condition of your equipment through periodic oil analysis. The KOWA system enables early detection of internal wear. Integrated with the KOMTRAX platform, it allows remote management of data such as fuel consumption, operating hours, engine load, and recorded faults — for truly preventive and planned maintenance.
UMS Program (Undercarriage Management System)
A system that tracks the wear progression of undercarriage components. Based on regular measurements and operating hours, it allows you to predict replacements and interventions, optimizing maintenance planning and reducing downtime.
Periodic Safety Inspections
Cimertex is certified to perform safety inspections and issue the corresponding Certificates of Proper Functioning, in accordance with Decree-Law no. 50/2005 of February 25. Ensure your equipment meets all legal and operational requirements.
Technical Training for Customers
Practical and theoretical training for operators and technical teams. Delivered by certified technicians at our facilities or at the customer’s site, these sessions promote proper equipment operation and maintenance, reducing the risk of failures and increasing machine lifespan.
Why Choose Cimertex Service?
- Availability of Genuine Parts
- Detailed Technical Reports
- Fast and Flexible Scheduling
- Certified Team with Continuous Training
- Multi-brand Experience Across Multiple Sectors
Other Useful Resources
Genuine Parts and Attachments
Contacts
KOMTRAX Monitoring Program
Need Technical Support?
Speak with one of our technicians or schedule a service intervention today.